Product return

We are sorry that your order did not fully meet your expectations. You have 30 days after receipt to return your item.

Return conditions

• The product must be unused and in its original packaging.

• Damaged, used, or incomplete items cannot be refunded.

• Return shipping costs are at the customer’s expense, except in case of an error or defective product.

Return procedure

  1. Fill in the form below with your order number and the reason for the return.
  2. We will reply within 24–48 hours with instructions and the return address.
  3. After reception and verification, we will proceed with the refund.

Request a return

Provide your order number and the reason for your return.

Return address (to write on the parcel):
CORAIL
7 Chemin de Gramont
31200 Toulouse