FAQ
Below are answers to our most frequently asked questions.
This charter is here to guide you: if your question is not covered, use the Contact page to reach customer service.
Size & measurement guide
Find our measurement guide:
• Chest, waist and hip measurements explained step by step
• International size conversion chart (EU/UK/US)
• Advice for choosing between two sizes
Materials & craftsmanship
Our pieces are made from 100% natural GOTS / Oeko-Tex-certified materials (organic cotton, linen and silk).
• Fibre origins
• Dyeing and finishing processes
• Ethical commitments and transparency
Orders & delivery tracking
• Processing time: 3–4 weeks
• Shipping: Colissimo / DHL, delivery in 3–5 days
• Tracking: tracking link sent by email once dispatched
Returns & exchanges
• Period: within 30 days of receipt
• Conditions: item in perfect condition with tags intact
• Procedure: complete the online form and drop it at a collection point
Payment & security
• Accepted methods: card, PayPal, Apple Pay
• 3D Secure payment for all cards
• Encrypted data hosted in France
Other general enquiries
Any other question? Tell us what you need and we will reply within 24 business hours.